Refund Policy
If you're not satisfied with your purchase, we'll refund it in full, no questions asked, within14 days of purchase.
How to request a refund
Email [email protected]with the email address you purchased with and your order information (order number or purchase date). You can also request a refund through the instructions on your Polar purchase receipt.
Processing
Refunds are processed through our payment provider, Polar. They typically post back to your original payment method within a few business days, and up to about 10 business days.
After a refund
Your license is deactivated and can no longer be used to apply new rules. Network settings you've already applied are not automatically reverted or changed.
Past 14 days
If more than 14 days have passed, we'll still consider a refund on a case-by-case basis for issues caused by a technical fault. Please reach out to support first.
Changes to this policy
This policy may be revised without notice. Significant changes will be announced on this page.
Last updated: 2026-07-06